1win Privacy Policy in Vietnam

At 1win, operated by NextGen Development Labs Ltd under the Curacao eGaming license (No. 8048/JAZ 2018-040), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and protect the personal data of our players in Vietnam. By using the 1win platform, you agree to the practices described in this document.

Information We Collect

To provide a secure and seamless gaming experience, we collect specific types of information when you register, deposit, and play on our platform.

Personal Information

  • Full name and date of birth (to verify you are 18+).
  • Contact details: Vietnamese phone number (with +84 country code) and email address.
  • Residential address in Vietnam.

Financial Information

  • Details required to process deposits and withdrawals in Vietnamese Dong (VND) or cryptocurrency.
  • Payment method information (e.g., MoMo, ZaloPay, Vietcombank, BIDV, or crypto wallet addresses).
  • Transaction history and betting records.

Technical and Usage Data

  • IP address, device type, operating system, and browser information.
  • Login history, session duration, and interaction with the 1win website or mobile application (Android APK / iOS PWA).

How We Use Your Information

We process your personal data strictly for legitimate business purposes, including:

1

Service Delivery. To create and manage your 1win account, process bets, and facilitate deposits and withdrawals.

2

Identity Verification (KYC/AML). To comply with international Anti-Money Laundering (AML) regulations and Curacao licensing requirements. This includes verifying your identity and payment methods.

3

Security and Fraud Prevention. To monitor account activity, detect suspicious behavior, and prevent unauthorized access or bonus abuse.

4

Customer Support. To respond to your inquiries via Live Chat, Telegram (@FAQ_1win_bot), or email efficiently.

5

Platform Improvement. To analyze user behavior and optimize the website’s performance, game selection, and user interface.

6

Marketing Communications. To send you promotional offers, bonus codes, and updates. You can opt out of marketing communications at any time.

Data Sharing and Third Parties

1win does not sell your personal data to third parties. We only share your information with trusted entities necessary for platform operations:

  • Payment Processors. To facilitate secure VND and cryptocurrency transactions.
  • Game Providers. To ensure fair play and verify age restrictions when you access games from providers like Pragmatic Play, Evolution, or Spribe.
  • Regulatory Authorities. We may disclose data to the Curacao Gaming Control Board or Vietnamese law enforcement agencies if required by law, court order, or to investigate fraud.
  • Service Providers. Third-party companies that assist us with IT infrastructure, data hosting, and customer support, all bound by strict confidentiality agreements.

Data Security Measures

Protecting your data is our top priority. 1win implements industry-standard security measures to safeguard your information:

  • 256-bit SSL Encryption. All data transmitted between your device and our servers is encrypted, ensuring that your personal and financial details remain confidential.
  • Access Controls. Strict internal policies limit employee access to personal data only to those who require it to perform their duties.
  • Secure Infrastructure. Our servers are hosted in secure, monitored environments with robust firewall protections.

Your Rights and Choices

As a user, you have specific rights regarding your personal data:

  • You can request a copy of the personal data we hold about you.
  • You can update inaccurate or incomplete information via your Profile Settings or by contacting support.
  • You may request the deletion of your account and personal data. 
  • You can unsubscribe from promotional emails or disable push notifications in your account settings.

To exercise any of these rights, please contact our support team.

Cookies and Tracking Technologies

The 1win website and mobile applications use cookies and similar tracking technologies to enhance your experience.

  • Essential Cookies. Required for the website to function (e.g., maintaining your login session).
  • Analytical Cookies. Help us understand how users interact with the platform to improve performance.
  • Marketing Cookies. Used to deliver personalized promotions (only with your consent).

You can manage or disable cookies through your browser settings. However, disabling essential cookies may limit your ability to use certain features of the 1win platform.

Updates to This Privacy Policy

1win reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via email or a prominent notice on our website. We encourage you to review this page periodically.

Updated: